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# Friday, 28 March 2008
It appeared that BAA had everything covered with the opening of the new Terminal 5 at Heathrow. After all they had spent months testing the terminal, so what could go wrong? Quite a lot it seems. On the opening day flights from the new terminal were departing with hand baggage only after luggage check in was suspended due to a processing backlog. British Airways announced that all check in was suspended until the following day. In addition 34 flights were cancelled because of baggage problems and passengers faced delays of up to four hours to reclaim their luggage. Not a good start.