Things didn’t get any better on the second day of operations at Terminal 5. After the initial problems with the baggage handling system on the opening day the second day saw one in five flights being cancelled. 80% of the planned 534 flights were operating with passengers now able to check in hold luggage. BA has set up an information line for T5 passengers: 0800 727800. The airline has also advised customers to check its website, www.ba.com for service updates.