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# Saturday, 01 March 2008
First Great Western is in danger of losing its franchise because of poor service standards. Transport secretary Ruth Kelly has ordered FGW to buy more carriages, increase passenger compensation payments and hire more staff. If these demands are not met the franchise will be terminated. First Great Western was voted the worst service in Britain last month and has misled passengers by underreporting the number of cancellations last year. Instead of fining the franchise Ruth Kelly has instead imposed an improved package on it which includes compensation for customers affected by punctuality problems.