We have recently had some problems with customers not receiving email confirmation when their letter has been sent. The majority of the time this is caused by overzealous spam filters catching the automated emails that are sent from our system. If you do not receive a confirmation email to show that your letter has been sent then this might have been moved to your junk email folder by your spam filter. Customers can also check the status of letters by logging into their account. Any letters that have been sent will appear under the sent items tab once they have been passed to the postal service.