PC2Paper is closed for the Bank Holiday Monday. There are no Royal Mail deliveries or collections on this day. All letters sent after our 3.30pm cut-off time for standard mail and 1pm for tracked mail on Friday the 23rd of August will be posted when we reopen on Tuesday the 27th of August. Customers should expect the delivery of mail to take longer over the Bank Holiday weekend.

For peace of mind and added security PC2Paper have introduced Two Factor Authentication. Two factor authentication is more secure because when you log into your account using your username and password you will be presented with an additional step that will ask you to enter a Two Factor Authentication code which is generated automatically on your mobile phone.

To use Two Factor Authentication you will need

• Android or an Apple iOS phone
• Download the Google Authenticator app to your phone

To enable Two Factor Authentication on your PC2Paper account

1. Log into your PC2Paper Account.
2. Click on your name in the top right hand corner and select "Security & Compliance" from the drop down menu
3. When you arrive on the Security & Compliance page select Two Factor Authentication and follow the process from this page.
   
   

Please note: On the last step you will be presented with a QR code you will need to scan using the Google Authenticator app from your phone. It is important you complete this part of the process or you will not have a code to log into your account when you next log in. If for some reason you are unable to complete this process or your phone won't scan the QR code, please press the "Disable Two Factor Authentication" button.

Logging into the site

Log into the PC2Paper website the same way you always do. However after you have entered your username and password and clicked "Sign In" you will be presented with another page that will ask you for the Two Factor Authentication code. Please note, you do not need to enter any spaces when entering this code, you just need to enter the numbers you see on your phone screen.

PC2Paper now enables you to send your invoices from Xero as a real postal letter using our Email to Letter Gateway.

Several of our users use Xero and have requested this feature on our Email To Letter Gateway. If you have any feedback on how it works or would like to suggest a feature, please let us know.

How it works

Xero has the ability to email invoices, you can use this functionality to email your invoices to our Email to Letter gateway which will send it through the postal system for you.

In order to use this feature you will need to setup a PC2paper account and enable the Email to letter Gateway on your account using the ReplyTo address you have setup on your Xero account. Please note that using the ReplyTo Address from your Xero account is important and you cannot use the generic Xero from email address.

After you have setup the Email To Letter Gateway go into Xero.

• Select the invoice you would like to email
• Enter the PC2Paper email to letter gateway email address as the recipient of the email
• Place the address of the recipient of the invoice in the subject line of the email, this has to be a comma separated address for example:
  
  Joe Blogs, 2 Acme Lane, Some Town, County, Postcode, United Kingdom
  
  (Please note you must include the country name at the end)
  
• Hit Send

Note: You can use the body of the email as a separate cover page that will be sent with your letter. You can also configure the Email To Letter Gateway to ignore the cover page.

After sending your invoice you should receive a confirmation from our email to letter gateway that your letter has been accepted.

PC2Paper will be closed on Monday the 27th of May for the May Bank Holiday. All letters received after our cut-off time of 3.30pm for normal mail and the earlier cut-off time of 1.00pm for tracked items on Friday the 24th of May will be sent on the following working day Tuesday the 28th of May.

Please not that there are no Royal Mail deliveries or collection on Monday the 27th of May so customers should expect the delivery of items to take longer over the Bank Holiday weekend as this is not classed as a working day.

In addition to the above any support queries we receive after close of business on Friday the 27th of may will be answered on the next working day, Tuesday the 28th of May.

There are no Royal Mail deliveries or collections on Monday the 6th of May due to the May day Bank Holiday. Any letters sent after our 1pm cut-off for all tracked services and 3.30pm for all other services on Friday the 3rd of May will be queued and sent on the next available working day, Tuesday the 7th of May.

PC2Paper will also be closed on Monday the 6th of May with any queries received over the long weekend being answered when we reopen on Tuesday the 7th May.

Customers should also be aware that mail deliveries may take longer over the Bank Holiday period and allow extra time for items to arrive.

Please be aware that PC2pPaper will be closed on Friday the 19th of April and Monday the 22nd of April for the Easter Holiday weekend. Any letters received after our cut-off time of 3.30pm for standard mail and 1pm for all tracked services on Thursday the 18th of April will be posted on the following working day, Tuesday the 23rd of April. There are no Royal Mail deliveries or collections on these public holidays so customers should expect the delivery of mail to take a few days longer over the Easter period.

Royal Mail are to increase postage prices from the 25th of March. The price of a 1st and 2nd class postage stamp will increase by 3p. Prices for Signed For, Special Delivery and International Tracked services are also set to increase. PC2Paper will increase its prices accordingly in line with the Royal Mail increases after close of business on Friday the 22nd of March.

Some parts of the UK are currently experiencing disruption to bad weather. Snow and ice is currently causing disruption to parts of Northern Ireland, South Wales and South West England. Please be aware that deliveries will currently be delayed in these areas until the weather improves.

The United States Postal Service (USPS) has suspended its services in some areas due to the extreme weather conditions. Mail for these areas is still being processed into the postal service as normal but customers should expect delivery times to take longer until the local weather conditions start to improve. The full list of affected areas is as follows: