PC2Paper will be closed for the Christmas Holiday. Our last working day before Christmas will be Friday the 21st of December. We will reopen on Wednesday 2nd of January.

We are closed on the following days:

Monday 24th December
Tuesday 25th December: Christmas Day
Wednesday 26th December: Boxing Day
Thursday 27th December
Friday 28th December
Saturday 29th December: Normal weekend closure
Sunday 30th December: Normal weekend closure
Monday 31st December: New Year Eve
Tuesday 1st January: New Years Day Bank Holiday

During this time all mail received in our system will be queued as normal and can be cancelled from within your account if required.

The last UK posting dates for Christmas are as follows:

Tuesday 18 December

• 2nd Class
• Royal Mail Signed For® 2nd Class

Thursday 20 December

• 1st Class
• Royal Mail Signed For® 1st Class
• Royal Mail Tracked 48®*

Friday 21 December

• Royal Mail Tracked 24®*

Saturday 22 December

• Royal Mail Special Delivery Guaranteed®

Royal Mail have advised that there are currently severe delays to Canadian mail due to ongoing strike action. Currently any mail bound for Canada is being held at Royal Mail's international distribution centre until further notice. We would recommend using an alternative posting method to Canadian destinations such as a courier service. You can see more about this at the following link.

The last posting dates for International Standard mail and International Tracked and Signed Mail are as follows:

Tue 4 December
Africa, Middle East

Fri 7 December
Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)

Sat 8 December
Caribbean, Central and South America

Mon 10 December
Greece, Turkey, Australia, New Zealand

Fri 14 December
Canada, Czech Republic, Italy, Poland and USA

Sat 15 December
Finland, Sweden

Mon 17 December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Tue 18 December
Belgium, France, Ireland, Luxembourg

We are aware of several delays to Canadian bound mail due to a combination of industrial action by the Canadian Union of Postal Workers and a high volume of incoming mail. The following link gives more detailed from Royal Mail. Currently Royal Mail have estimated that Mail to Canada is taking anything up to 3-4 weeks to be delivered.

We get a lot of requests to cancel letters, most of our letter cancellation requests are usually due to the user discovering they made a typo or may have typed in the address of the recipient incorrectly.

We appreciate that we are all human and make mistakes, so we have introduced some new functionality onto our site. The ability to request the cancellation of a letter from your PC2Paper account instead of having to raise a support ticket.

PLEASE NOTE: It is not always possible to cancel a letter that has been submitted on our site and we ask because of this, that users make use of our preview functionality to ensure the letter is correct.

Step 1

To request cancel a letter you may have sent in error navigate to the "Waiting to be sent" folder from the "My Letters" section of the site. You will discover a new drop down menu here called "Actions". From this menu select "cancel letter"

Step 2

You will now be presented with a dialogue that warns you it is not always possible to cancel letters especially during work hours when they may have already hit our print queue.

Hit "Request cancellation" and you will receive a message confirming your request has been received.

Step 3

Now that you have requested a letter cancellation, you will see the following displayed next to your letter. You can now leave the site if you wish.

If it is possible to cancel your letter, you will receive an email sent to the email address on your account, or if you are on the website you will see the following message pop up. The message is showing you that your letter has now been cancelled. You can click the "Refresh my view" button and the "OK" button next to the Letter cancellation message to acknowledge you have read it. Your letter will then be moved to your "Saved" folder when you can edit it to send again. The cost of your letter will also be refunded back to your PC2Paper account.

Monday the 27th of August is a Bank Holiday in the UK. There are no Royal Mail collections or deliveries on this day. PC2paper will be closed for the day. Any items of mail received after 1pm for tracked services and after 3.30pm for all other mail on Friday the 24th of August, will be posted on the next available working day Tuesday the 28th of August.

Customers should be aware that Bank Holidays are not counted as working days by Royal Mail and any mail sent over the Bank Holiday period is likely to take a few days extra to arrive at the destination.

Please be aware that the current weather conditions in northwest United States are currently affecting deliveries to this area. Whilst we are still mailing items to this area deliveries have been suspended in many areas due the wildfires. Further updates included a list of all the post offices that are closed and areas where deliveries are suspended can be found on the USPS website at the following link  https://about.usps.com/news/service-alerts/resident-weather-updates.htm

Royal Mail have reported delays to mail in some areas due to roadworks on the M1, M25 and M6 motorways. This is currently causing delays to some mail posted in the following postcode areas: CM, CO, SS, E, IG, RM, DH, DL, NE, SR, TS, CA and DG.

Issues at the Chester Mail Centre are also causing delays in the following postcode areas CH, LL and SY.

You can see the full article on Royal Mails website at the following link https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Monday the 28th of May is a Bank Holiday in the UK. There are no Royal Mail postal deliveries or collections on this day. PC2Paper will also be closed for the Bank Holiday. All tracked items need to be submitted by our 1pm cut-off for these services on Friday the 25th of May to be posted before we close for the holiday. All other items need to be submitted before 3.30pm to be posted on the 25th of May. Any items sent after out cut-off times will be queued in our system and posted on the next available working day which is Tuesday the 29th of May.

PC2Paper will also be closed for email support during this time and will reopen on Tuesday the 29th of May.