Dear Customer,

As you are probably aware PC2Paper experienced a major hardware failure at our datacentre.

We have gradually been recovering details from our backups. However, some data for now is not yet available and we are working behind the scenes to ensure we are up to date.

Unfortunately, some mail that was waiting to be sent over the weekend (of the 15th September 2023) was not sent. This will have affected any tracked items sent 1pm Friday, 15 September and all other items sent after 3pm Friday, 15 September. We are currently unable to recover these items. If they do not appear in your sent items. We recommend you resend these items.

The majority of our services are now back online and you should be able to send your mail as before.

We apologise for any inconvenience this may has caused. But please ask if you can bear with us while we try to get things back in order. We will follow up with more details when we have them.

If you are unable to gain access to your account or have any questions, please contact us.

Royal Mail have advised that the following areas are currently experiencing delays to deliveries due to local issues such as high levels of sick absence, resourcing, or other local factors. Customers should expect mail to take longer than usual in these areas:

• Banbury DO (OX15, OX16 and OX17)

• Chiswick DO (W4)

• Isle of Raasay SPDO (IV40)

• Lochgelly DO (KY5)

• Newport East DO (NP18 and NP19)

Monday the 28th of August is a Bank Holiday in the UK. There are no Royal Mail deliveries or collections on this day. Any mail received after our 1pm cut-off time for tracked mail and 3pm for all other mail on Friday the 25th of August will be queued and processed on the next available working day, Tuesday the 29th of August. PC2pPaer is closed for the Bank Holiday, any support tickets received over the long weekend will be answered when we reopen on the Tuesday.

We are aware of some delays at the Medway Mail Processing Centre where not all mail has been processed to schedule. This is likely to cause a delay to some of our outgoing tracked items. All items have been passed to Royal Mail as normal but there are some delays to them being scanned into the Royal Mail system.

Royal Mail have advised that not all mail was processed to schedule yesterday at several of its Mail Processing Centres. The following areas are currently subject to delays:

• Nottingham: Some mail posted in the DE and NG postcode areas, due for delivery in other parts of the UK.
• Preston:  Some mail posted in the BB, FY, LA and PR postcode areas, due for delivery in other parts of the UK.
• South Midlands: Some mail posted in the CV, LE, MK and NN postcode areas, due for delivery in other parts of the UK.

In addition to the above there are currently delays to deliveries in the following areas due to due to local issues such as high levels of sick absence, resourcing, or other local factors:

• Ware DO (SG9 to SG12)
• Westhill DO (AB13, AB14 and AB32)

Royal Mail have advised that not all mail was processed to schedule yesterday at its Bristol Mail Processing Centre. Customers should expect delays in the following areas:

• Bristol: Some mail posted in the BA, BS, GL and TA postcode areas, due for delivery today in other parts of the UK.

Royal Mail have advised that not all mail was processed to schedule yesterday at the following Mail Processing Centres, Customer should expect delays in the following areas:

• Bristol: Some mail posted in the BA, BS, GL and TA postcode areas, due for delivery today in other parts of the UK.

• Croydon: Some mail posted in the BR, CR, SE and SM postcode areas, due for delivery today in other parts of the UK.

• Preston: Some mail posted in the BB, FY, LA and PR postcode areas, due for delivery today in other parts of the UK.

• Northern Ireland: Some mail posted in other parts of the UK, due for delivery today in the BT postcode area.

Royal Mail have advised that not mail was processed to schedule yesterday at some of its Mail Processing Centres. The following areas are currently subject to delays:

• Aberdeen Mail Centre: Some mail posted in other parts of the UK, due for delivery in the AB and ZE postcode areas.
• Home Counties North Mail Centre: Some mail posted in other parts of the UK, due for delivery in the AL, EN, HP, LU, SG and WD postcode areas.
• South Midlands Mail Centre: Some mail posted in the CV, LE, MK and NN postcode areas, due for delivery in other parts of the UK.