A consumer watchdog has called for post offices to reduce lengthy queues. The watchdog found that a firth of post office customers have to wait at least 10 minutes before they get to the post office counter. Although the average waiting time is down slightly the watch dog has criticised businesses for assuming that customers are happy to queue. It has said that priority should be given to improving services at poorly performing post branches that have problems with queuing and other service problems. Despite this the results from the watchdogs survey found that 94% of customers were happy with the service they receive from post office branches. It occurs to me that with more and post office branches closing the queues are likely to become longer not shorter as the remaining branches have to cope with more customers. Perhaps the watchdog needs to address this issue?