# Thursday, January 24, 2008
Britain’s worst performing train company, First Great Western has announced it will double the amount of compensation it gives to passengers affected by delays and disruption. The company carries around 60,000 people a day on its routes which link London, Berkshire, Oxfordshire and the West Country. The increased amount of compensation comes because FGW have recognised their customers are not receiving the service they deserve. Under the move season ticket holders will effectively receive their compensation when they renew their season ticket, as they will only pay last years prices. Up to 10 to 20% of the season ticket value will be refunded meaning a customer with a standard class season ticket from Bristol to Paddington will get £867 in compensation. Weekly season ticket holders and day ticket holders will also be able to claim compensation if there are significant delays to their journeys.