We get a lot of requests to cancel letters, most of our letter cancellation requests are usually due to the user discovering they made a typo or may have typed in the address of the recipient incorrectly.

We appreciate that we are all human and make mistakes, so we have introduced some new functionality onto our site. The ability to request the cancellation of a letter from your PC2Paper account instead of having to raise a support ticket.

PLEASE NOTE: It is not always possible to cancel a letter that has been submitted on our site and we ask because of this, that users make use of our preview functionality to ensure the letter is correct.

Step 1

To request cancel a letter you may have sent in error navigate to the "Waiting to be sent" folder from the "My Letters" section of the site. You will discover a new drop down menu here called "Actions". From this menu select "cancel letter"

Step 2

You will now be presented with a dialogue that warns you it is not always possible to cancel letters especially during work hours when they may have already hit our print queue.

Hit "Request cancellation" and you will receive a message confirming your request has been received.

Step 3

Now that you have requested a letter cancellation, you will see the following displayed next to your letter. You can now leave the site if you wish.

If it is possible to cancel your letter, you will receive an email sent to the email address on your account, or if you are on the website you will see the following message pop up. The message is showing you that your letter has now been cancelled. You can click the "Refresh my view" button and the "OK" button next to the Letter cancellation message to acknowledge you have read it. Your letter will then be moved to your "Saved" folder when you can edit it to send again. The cost of your letter will also be refunded back to your PC2Paper account.

Monday the 27th of August is a Bank Holiday in the UK. There are no Royal Mail collections or deliveries on this day. PC2paper will be closed for the day. Any items of mail received after 1pm for tracked services and after 3.30pm for all other mail on Friday the 24th of August, will be posted on the next available working day Tuesday the 28th of August.

Customers should be aware that Bank Holidays are not counted as working days by Royal Mail and any mail sent over the Bank Holiday period is likely to take a few days extra to arrive at the destination.

Please be aware that the current weather conditions in northwest United States are currently affecting deliveries to this area. Whilst we are still mailing items to this area deliveries have been suspended in many areas due the wildfires. Further updates included a list of all the post offices that are closed and areas where deliveries are suspended can be found on the USPS website at the following link  https://about.usps.com/news/service-alerts/resident-weather-updates.htm

Royal Mail have reported delays to mail in some areas due to roadworks on the M1, M25 and M6 motorways. This is currently causing delays to some mail posted in the following postcode areas: CM, CO, SS, E, IG, RM, DH, DL, NE, SR, TS, CA and DG.

Issues at the Chester Mail Centre are also causing delays in the following postcode areas CH, LL and SY.

You can see the full article on Royal Mails website at the following link https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Monday the 28th of May is a Bank Holiday in the UK. There are no Royal Mail postal deliveries or collections on this day. PC2Paper will also be closed for the Bank Holiday. All tracked items need to be submitted by our 1pm cut-off for these services on Friday the 25th of May to be posted before we close for the holiday. All other items need to be submitted before 3.30pm to be posted on the 25th of May. Any items sent after out cut-off times will be queued in our system and posted on the next available working day which is Tuesday the 29th of May.

PC2Paper will also be closed for email support during this time and will reopen on Tuesday the 29th of May.

Monday the 7th of May is a Bank Holiday meaning there are no Royal Mail deliveries or collections on this date. Any letters sent after our 1pm cut-off for tracked services and our 3.30pm cut-off time for all other services will be sent on the next available working day which is Tuesday the 8th of May. All letters sent after cut-off times will remain queued in the system until we reopen for business on Tuesday the 8th of May. In addition to this any support tickets received during this time will be answered on the 8th of May.

A new version of our PC2Paper Printer is available to download. The latest version will now support Windows 7,8 and 10. The PC2Paper Printer enables you to send your mail directly to our service from any desktop application that can use a printer such as MS Word, Acrobat or even printing pages from a web browser. You can find out more on our printer here.

We rolled out an update early this morning at 2AM which over ran and may have affected some users access to some parts of the site early this morning. This has now completed and we apologise for any inconvenience.