We are currently experiencing a high number of queries relating to Royal Mail Signed For service. Please be aware that you will only see an update on the Royal Mail website once your item has been delivered and signed for at the destination. This service does not provide real time tracking throughout the delivery process. Please also be aware that we are currently seeing delays to delivery times, as in many places Royal Mail are not delivering every day. Customers should allow at least 1-4 working days (excluding weekends) for delivery, in some cases mail is taking longer than this to be delivered.

PC2Paper will be closed on Friday 8th of May for the Bank Holiday. Any letters received in our system after our 1pm cut-off for tracked mail and 3pm for all other mail will be sent on the next available working day Monday the 11th of May. PC2Paper will also be closed for support queries, reopening on Monday.

Royal Mail have announced that during the current Covid-19 outbreak they will no longer offer a Saturday delivery service. Royal Mail already do not deliver mail on Sundays but this will now be extended to the whole weekend. They continue to deliver Monday to Friday, however, many places are now seeing a mail delivery every 2 days days instead of daily.

PC2Paper is still posting letters as normal but we would recommend customers allow longer for their item to be delivered under the current circumstances.

We are currently experiencing delays to mail deliveries in some areas. In many cases Royal Mail is no longer delivering mail daily causing mail to be delayed. We would recommend that people leave longer for mail to be delivered.

Mail received for our Mailbox customers is currently being delayed as we are currently not receiving a delivery every day. We are still applying mail to Mailboxes on the day we receive it but customers should expect a delay in mail arriving.

Our last cut-off times for letters to be sent before the Easter Holiday have now passed. All letters submitted after 1pm for tracked items and 3pm for all other items on Thursday the 9th of April will be processed on the next available working day, Tuesday the 14th of April.

Our last cut-off time for all tracked service before Easter has now passed. Any tracked items received will now be queued and sent on Tuesday the 14th of April when we reopen after the Easter Holiday.

PC2Paper will be closed on Friday the 10th of April (Good Friday) and Monday 13th of April (Easter Monday) for the Easter Holiday. Any letters received after our 1pm cut-off for tracked services and 3pm for all other service on Thursday 9th of April will be queued in the system and processed on the next available working day Tuesday the 14th of April.

There will be no email support available whilst we are closed, any emails will be dealt with once we re-open on Tuesday the 14th.

In addition to the above customers should expect the delivery of mail to take longer as Royal Mail are not delivering on these days.

PC2Paper are currently operating as normal, however, we are reviewing this on a daily basis. If Royal Mail should stop our daily mail collections or a staff member contracts the virus it would be necessary for us to suspend our service, in which case we would notify all customers as soon as possible.

Please be aware that Royal Mail is no longer collecting signatures for tracked items, instead the name of the person accepting the delivery will be taken. In addition to this Special Delivery is no longer guaranteed as a next day service although Royal Mail will treat these items as a priority.

We are continuing to post letters to all destinations but delays to deliveries are expected in affected areas.

Royal Mail have issued the following update on the Corona virus. https://www.royalmail.com/coronavirus As part of these guidelines signature will no longer be obtained for items, instead Royal Mail staff will log the name of the person accepting the item. This applies to all items that require a signature.