Royal Mail have advised that not all mail was processed to schedule yesterday at its Medway Mail Processing Centre. This will cause delays to mail in the following areas:

• Medway: Some mail posted in the CT, DA, ME and TN postcode areas, due for delivery today in other parts of the UK.

This will affect all mail posted by PC2Paper as our mail passes through Medway Mail Processing after being collected from us. Customers should expect delays to mail and delays to tracked items being scanned into the system at Medway.

Royal Mail have advised that not all mail was processed to schedule yesterday at its Aberdeen and Gatwick Mail Processing Centres. Customers should expect delays to mail in the following areas:

• Aberdeen: Some mail posted in other parts of the UK, due for delivery today in the AB and ZE postcode areas.
• Gatwick: Some mail posted in other parts of the UK, due for delivery today in the BN and RH postcode areas.

Royal Mail have advised that not all mail was processed to schedule yesterday at its Chelmsford and Greenford Mail Processing Centres. Customers should expect delays in the following areas:

• Chelmsford: Some mail posted in the CM, CO and SS postcode areas, due for delivery today in other parts of the UK.
• Greenford: Some mail posted in the BFPO, HA, NW, SL, UB and W postcode areas, due for delivery today in other parts of the UK.

In addition to the above there are currently delays to deliveries in the following area due to local issues such as high levels of sick absence, resourcing, or other local factors. Customers should expect delays in the following areas:

• Birchwood DO (WA3)

Royal Mail have advised that there are currently delays in the Hendon postcode area NW4 due to local issues such as high levels of sick absence, resourcing, or other local factors. Customers should expect the delivery of mail in this area to take longer than normal.

We have been aware that Royal Mail does not always operate the service that it advertises but the recent Panorama documentary Royal Mail: Where's My Post? makes for interesting viewing. It highlights cases where people are not receiving any mail for several weeks, leading to missed medical appointments. In many places customers have found the Royal Mail service to be so bad that they have resorted to picking their mail up from the sorting office to ensure they receive it.

As part of their investigation into delayed mail the Panorama team put trackers into several items of mail to find out where they went. It found that in some cases mail was sitting in the sorting office for as many as 10 days without being delivered. It also found evidence that Royal Mail are prioritising parcels over letter mail which is many case are only being delivered once of twice a week. At PC2Paper we find that letters do take much longer than the Royal Mail estimate, 1st class which Royal Mail estimate at 1 working day generally take anything between 1-4 days, sometimes longer and 2nd class mail which Royal Mail estimates at 3 working days usually takes about a week to arrive at the destination.

In addition to the above we are finding that Royal Mail are taking longer the scan mail in at the sorting office. Whilst this used to happen on the evening it was collected from us, this is not normally happening until the next day, sometimes 2 days after Royal Mail have collected items. We are also finding that we are currently only receiving mail deliveries once or twice a week causing delays to receiving mail at our mailboxes. Royal Mail are trying to switch to a three day service rather than the six day service they are currently meant to provide but if the findings of the Panorama documentary are correct it would seem that they are already providing a limited service in many areas.

Royal Mail have advised that not all mail was processed to schedule at it Bristol Mail Processing Centre yesterday. Customer should expect delays to mail deliveries in the following areas:

• Bristol: Some mail posted in the BA, BS, GL and TA postcode areas, due for delivery today in other parts of the UK.

Royal Mail have advised that there are currently delays to mail in the Bristol area caused by local issues such as high levels of sick absence, resourcing, or other local factors. Customers should expect delays to mail in the following postcode areas:

• Bristol South East DO (BS4 and BS14)

As of close of business on the 12th of January Pc2Paper will be increasingly our postage prices in line with recent postage price rises for business customers. All other prices remain the same.