PC2Paper will be closed on the following days over the Christmas holiday:

23rd December: Normal weekend closure
24th December: Normal weekend closure
25th of December: Christmas Day Public Holiday
26th December: Boxing Day Bank Holiday
27th December
28th December
29th December
30th December: Normal weekend closure
31st December: Normal Weekend closure
1st January: New Year Day Bank Holiday

All mail received after our 3pm cut-off time on Friday the 22nd of December will be queued in our system and processed when we reopen on the 2nd of January. During this time tracked services will be removed from the website as we will not be posting any mail whilst we are closed. We wish all of our customers a happy Christmas.

We are currently seeing delays to items of mail in the South East area of England due to Royal Mail staffing issues. We believe these issues are causing delays to mail received for our mailbox customers as we are not currently receiving a mail delivery every day. Customers should expect mail to take longer to arrive during this time.

The last Christmas posting dates are as follows:

International Tracked and Signature Services

Wednesday 6 December
Africa, Asia, Australia, Central and South America, Bulgaria, Caribbean, China (People's Republic) Far and Middle East, New Zealand, Norway, Portugal and Spain

Thursday 7 December
Cyprus and Malta

Friday 8 December
Austria, Belgium, Canada, Czech Republic, Denmark, Eastern Europe, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Sweden, Switzerland, Turkey and USA

International Standard (Untracked)

Monday 4 December
Africa, Asia, Australia, Central and South America, Caribbean, China (People's Republic), Far and Middle East and New Zealand

Tuesday 5 December
Cyprus, Malta Portugal and Spain

Wednesday 6 December
Austria, Belgium, Denmark, Eastern Europe (except Czech Republic and Poland), France, Germany, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Switzerland and Turkey

Thursday 7 December
Canada, Czech Republic, Finland, Italy, Poland, Sweden and USA

UK Inland Post Office services

Monday 18 December

2nd Class, 2nd Class Signed For

Wednesday 20 December
1st Class, 1st Class Signed For

Thursday 21 December
Special Delivery Guaranteed®

Friday 22 December
Special Delivery Guaranteed® (Guaranteed Saturday delivery for an extra fee)

Royal Mail have advised that some areas are subject to delivery delays due to local issues such as high levels of sick absence, resourcing, or other local factors. The following areas are affected:

• Andover DO (SP9, SP10 and SP11)
• Auchterarder SUDO (PH3 and PH4)
• Crieff DO (PH5, PH6 and PH7)
• New Malden DO (KT3)
• West Kensington DO (W14)
• Wrington SPDO (BS40)

Royal Mail have advised that some areas are likely to be see disruption to deliveries and collections due to Storm Ciaran. The following areas are likely to be affected:

• Dorset (BH, DT, SP and TA)
• East Sussex (BN, RH and TN)
• Essex (CB, CM, CO, E, IG, RM and SS)
• Hampshire (BH, GU, PO, RG, SO and SP)
• Isle of Wight (PO)
• Kent (BR, CT, DA, ME and TN)
• West Sussex (BN, GU, PO and RH)

And parts of South West England and Wales, between 3 am and 1 pm on Thursday, 2 November 2023:

• Cornwall (EX, PL and TR)
• Devon (EX, PL and TQ)
• Pembrokeshire (SA)

Royal Mail are currently experiencing an issue with their tracking system. They are currently not able to track items. All items are still being posted and delivered as normal but tracking details will be updated once they have fixed the issue.

Dear Customer,

As you are probably aware PC2Paper experienced a major hardware failure at our datacentre.

We have gradually been recovering details from our backups. However, some data for now is not yet available and we are working behind the scenes to ensure we are up to date.

Unfortunately, some mail that was waiting to be sent over the weekend (of the 15th September 2023) was not sent. This will have affected any tracked items sent 1pm Friday, 15 September and all other items sent after 3pm Friday, 15 September. We are currently unable to recover these items. If they do not appear in your sent items. We recommend you resend these items.

The majority of our services are now back online and you should be able to send your mail as before.

We apologise for any inconvenience this may has caused. But please ask if you can bear with us while we try to get things back in order. We will follow up with more details when we have them.

If you are unable to gain access to your account or have any questions, please contact us.

Royal Mail have advised that the following areas are currently experiencing delays to deliveries due to local issues such as high levels of sick absence, resourcing, or other local factors. Customers should expect mail to take longer than usual in these areas:

• Banbury DO (OX15, OX16 and OX17)

• Chiswick DO (W4)

• Isle of Raasay SPDO (IV40)

• Lochgelly DO (KY5)

• Newport East DO (NP18 and NP19)