We have removed the Special Delivery service from the website whilst parts of the country are still affected by snow and icy conditions. Royal Mail will currently not guarantee that Special Delivery will be delivered on the next working day. Until they reinstate their next day guarantee we feel we cannot offer the service.

We are still experiencing delays to mail deliveries in some areas. Full information of affected areas can be found on the Royal Mail website at the following link   https://personal.help.royalmail.com/app/answers/detail/a_id/12556 We are still posting mail as normal but customers should expect delivery to take longer than usual.

Customers should expect delays to UK mail due to severe weather conditions. Currently the worst affected areas include Scotland, the South West and South East of England. In many areas no mail deliveries are currently taking place. Please see the following update below from Royal Mail, more information can be found on their website at the following link https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update?iid=PROMO_H1_SERVICEUPDATES

Thursday 1 March 2018

The severe weather conditions affecting the country are continuing to disrupt Royal Mail's services today.

Our mails distribution network was disrupted by the wintry conditions last night and this has adversely affected on the movement of mail around the country, and hence the availability of mail for delivery today in many parts.

We'll be out delivering and collecting mail today, but only in areas where access is possible and it's safe for our people to perform them.
We'll keep these pages updated with as much information about services as possible.

We're doing all we can to maintain services at a near-normal level and would like to apologise to customers whose mail deliveries and collections have been affected by the severe weather conditions.

Special Delivery Guarantee Suspended

We're sorry that we are currently unable to guarantee next day delivery of Special Delivery items posted from Thursday 1 March 2018. We continue to accept and prioritise the delivery of Special Delivery items at this time and will reinstate the delivery guarantee as soon as we are confident we can meet this service promise for all customers. We're really sorry for the inconvenience caused.

Due to adverse weather conditions we have temporarily removed the Special Delivery postage option and all International Tracked and Signed services from the website. Unfortunately with the heavy overnight snowfall and the conditions continuing to worsen we have taken the decision to suspend these services until conditions are back to normal.

We are currently experiencing delays to all outgoing mail and to mail deliveries within the South East. This is due to heavy overnight snow fall in the local area and worsening conditions throughout the day. We are still processing mail as usual but expect all mail to be delayed until weather conditions begin to improve.

PC2Paper is closed on New Years Day for the Bank Holiday. Any mail sent after our 1pm cut-off time for signed services and after 3.30pm for all other services on Friday the 29 December will be sent on the next available working day which is Tuesday the 2nd of January. Customers should also be aware that there are no mail deliveries on New Years Day so letters are likely to take longer to reach their destination.

The last recommended posting dates for Christmas mail have now passed for all destinations including the UK. Any letters received are still being processed but its likely they will not arrive in time for Christmas.

PC2Paper will be closed on the 25th and 26th of December for the Christmas Bank Holidays. Any mail sent after 1pm for tracked services and after 3.30pm for standard services on the 22nd of December will be processed on the next available working day which is Wednesday the 27th of December. During this time we are also closed for email support.

Our US based printing station is currently closed for the Thanksgiving holiday. It will be closed on the 23rd and 24th of November. During this time we will still pass mail to the US as usual but there will be delays to the service until is restarts as usual on Monday the 27th of November.

If you have mail to send to anyone serving in HM forces you might want to think about posting it soon. The last recommended Christmas posting dates are fast approaching.