# Wednesday, February 18, 2009

At PC2paper one of the options we offer in our extras menu is Royal Mail Recorded Signed For. We are often asked what this service is. Below we have given an overview of this service.

Is Recorded Signed For Mail Guaranteed?
It is a common misunderstanding that the Recorded Delivery option provides a guaranteed service, It doesn't. Recorded Delivery items are not processed any differently to normal 1st or 2nd class letters.

How is Recorded Signed For Different to Regular mail?
The difference is that with this service you receive a tracking number whereas 1st and 2nd class mail is not tracked.

How Long Does Recorded Signed For Take?
Royal Mail aim to deliver First Class Recorded item the next working day, or Second Class items within three days.

How do I track my Recorded Signed For Item?
You can use your tracking number to check the status of your mail online at www.royalmail.com and when a signature is obtained on delivery this is made available to for you view online. Tracking can take some time to be available online and this is often not available until the item has reached its destination. If a signature cannot be obtained and the item is not collected or redelivery rearranged within seven working days, it is returned to the sender where a return address has been specified.

Can I Send Valuable Items Using this Service?
As Recorded Signed For is not a guaranteed delivery service Royal Mail do not recommend sending valuable items using this service.

Can I claim Compensation if My Item is Lost?
Compensation is available with this service if an item is lost providing that it has been correctly addressed by the recipient. An item is not considered lost until 15 working days have passed. If after this time your Recorded Signed For item has still not be delivered then you can contact Royal Mail to make claim if you have proof of postage. Alternatively if you have sent the item via PC2Paper you can contact us directly and we will raise a claim for lost mail and issue a refund for the lost letter depending on whether the claim is successful.